Course Description
In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.
Audience Profile
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.
Prerequisite(s) Recommended
None
Learning Objectives
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. You will: Identify the hardware components of personal computers and mobile digital devices. Identify the basic components and functions of operating systems. Identify networking and security fundamentals. Identify the operational procedures that should be followed by professional PC technicians. Install, configure, and troubleshoot display devices. Install and configure peripheral components. Manage system components. Manage data storage. Install and configure Microsoft Windows. Optimize and maintain Microsoft Windows. Work with other operating systems. Identify the hardware and software requirements for client environment configurations. Identify network technologies. Install and configure networking capabilities. Support mobile digital devices. Support printers and multifunction devices. Identify security threats, vulnerabilities, and controls. Implement security controls. Troubleshoot system-wide issues.
Course Outline
1 – Hardware Fundamentals
Topic A: Personal Computer Components Topic B: Storage Devices Topic C: Mobile Digital Devices Topic D: Connection Interfaces
2 – Managing System Components
Topic A: Identify Motherboard Components and Features Topic B: Install and Configure CPUs and Cooling Systems Topic C: Install Power Supplies Topic D: Troubleshoot System Components
3 – Managing Data Storage
Topic A: Identify RAM Types and Features Topic B: Troubleshoot RAM Issues Topic C: Install and Configure Storage Devices Topic D: Configure the System Firmware Topic E: Troubleshoot Hard Drives and RAID Arrays
4 – Supporting Display Devices
Topic A: Install Display Devices Topic B: Configure Display Devices Topic C: Troubleshoot Video and Display Devices
5 – Installing & Configuring Peripheral Components
Topic A: Install and Configure Input Devices Topic B: Install and Configure Output Devices Topic C: Install and Configure Input/Output Devices Topic D: Install and Configure Expansion Cards
6 – Customized Client Environments
Topic A: Types of Common Business Clients Topic B: Custom Client Environments
7 – Supporting Printers & Multifunction Devices
Topic A: Printer and Multifunction Technologies Topic B: Install and Configure Printers Topic C: Maintain Printers Topic D: Troubleshoot Printers
8 – Networking Technologies
Topic A: TCP/IP Properties and Characteristics Topic B: TCP/IP Topic C: Internet Connections Topic D: Ports and Protocols Topic E: Networking Tools
9 – Installing & Configuring Networking Capabilities
Topic A: Configure Basic Windows Networking Topic B: Configure Network Perimeters Topic C: Using Windows Networking Features Topic D: Install and Configure SOHO Networks
10 – Supporting Mobile Digital Devices
Topic A: Install and Configure Exterior Laptop Components Topic B: Install and Configure Interior Laptop Components Topic C: Other Mobile Devices Topic D: Mobile Device Accessories and Ports Topic E: Mobile Device Connectivity Topic F: Mobile Device Synchronization Topic G: Troubleshoot Mobile Device Hardware
11 – Operating System Fundamentals
Topic A: PC and Mobile Operating Systems Topic B: PC Operating System Tools and Utilities
12 – Installing & Configuring Microsoft Windows
Topic A: Implement Client-Side Virtualization Topic B: Install Microsoft Windows Topic C: Use Microsoft Windows Topic D: Configure Microsoft Windows Topic E: Upgrade Microsoft Windows
13 – Optimizing & Maintaining Microsoft Windows
Topic A: Optimize Microsoft Windows Topic B: Back Up and Restore System Data Topic C: Perform Disk Maintenance Topic D: Update Software
14 – Working with Other Operating Systems
Topic A: The OS X Operating System Topic B: The Linux Operating System
15 – Networking & Security Fundamentals
Topic A: Network Types Topic B: Network Components Topic C: Common Network Services Topic D: Cloud Concepts Topic E: Security Fundamentals
16 – Security Threats, Vulnerabilities, & Controls
Topic A: Common Security Threats and Vulnerabilities Topic B: General Security Controls Topic C: Mobile Security Controls Topic D: Data Destruction and Disposal Methods
17 – Implementing Security Controls
Topic A: Secure Operating Systems Topic B: Secure Workstations Topic C: Secure SOHO Networks Topic D: Secure Mobile Devices
18 – Troubleshooting System-Wide Issues
Topic A: Troubleshoot PC Operating Systems Topic B: Troubleshoot Mobile Device Operating Systems and Applications Topic C: Troubleshoot Wired and Wireless Networks Topic D: Troubleshoot Common Security Issues
19 – Safety & Operational Procedures
Topic A: Basic Maintenance Tools and Techniques Topic B: Personal and Electrical Safety Topic C: Environmental Safety and Materials Handling Topic D: Professionalism and Communication Topic E: Organizational Policies and Procedures Topic F: Troubleshooting Theory
